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Policy Services and Information Centre

If you need information on your policy or would like to convey to us your suggestions or critic, you may contact your Sales Representative or our Customer Relations Officer by:

  1. Visiting our Customer Care Centre at:
    Prudential Tower
    Ground Floor
    Jl. Jend. Sudirman Kav. 79
    Jakarta, 12910
    Our Customer Care Centre operational hours start from 09:00 am to 12:00 pm, Monday through Friday.
  2. Contacting our Customer Relations Officer through PRUDENTIAL Customer Line 1500085.
    Our Customer Relations Officer operational hours start from 08:00 am to 05:00 pm every Monday to Saturday.
  3. Sending your e-mail to: customer.idn@prudential.co.id.
  4. Sending your questions through fax at (62 21) 2995 8866.